About

Crotch Magazine. 182 Pages.

Mens underwear and swimwear magazine, featuring beautiful men, bodies and sexual liberation.

Contact : Editor@crotchmagazine.com

Stockist Request : Editor@crotchmagazine.com

REFUND POLICY

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. The only circumstance where we waive this policy is if the shipping time to deliver your order is 30 days or more. In these cases, we will review and make judgements on a case by case basis.

To be eligible for a return, your item must be unused, unopened and be in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase, the item needs to be returned to us and physically in our hands, magazines must be unopened and in their original protective plastic wrapper, the wrapper must not have been opened or re-closed.

There are certain situations where only partial refunds are granted (if applicable)

- Any item not in its original condition is damaged or missing parts for reasons not due to our error

Refunds (if applicable)

Please note we cannot refund orders that are currently in-transit, even if that transit appears to be taking longer than first expected to us due to:

International destinations are still experiencing service delays due to Covid

Orders coming to EU destinations are now required to be cleared through customs. This process can be super speedy or it can take many days. Our couriers and ourselves are not responsible for the customs process and nor can we contact or influence them in any way (sadly). If your item is stuck in customs we have to wait 30 days from the time of the shipping collection date before we can consider a refund or exchange. In some circumstances, we may offer to resend the order via a different delivery partner if we feel this will remedy the situation.

Orders coming to the EU where additional taxes and duties become due, demanded by the destination countries customs and you refuse to pay the additional customs taxes and duties we cannot, therefore, make any refunds as in most cases the order/ shipment will be destroyed rather than returned to us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

By agreeing to purchase a magazine you are agreeing to pay any duties or taxes that may be applied by customs and excise in the country in which your order is being delivered. Failure to pay these duties and taxes is not a valid reason for a refund. Refusing delivery of your order due to the amount of owed taxes and duties in your country is not a valid reason for requesting a refund. Please be aware that we will encounter additional postage costs to have your refused order returned to us, these costs will be passed on to you.

Should you wish to have your returned item re-shipped to you, this will incur additional shipping costs as well as the costs we incur in your order being returned to us.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Editor@crotchmagazine.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Editor@crotchmagazine.com and send your item to

Crotch Magazine

Studio 5, Make Space Studios, Newnham Terrace

London SE1 7DR

Shipping

To return your product, you should mail your product to:

Crotch Magazine

Studio 5, Make Space Studios, Newnham Terrace

London SE1 7DR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.